Frequently Asked Questions
Everything you need to know about shopping and selling at Clothes Mentor Burnsville.
How does the buying process work at the Burnsville location?
We buy high-quality, name-brand pre-loved women’s clothing, shoes, and accessories. Bring your items into our store, and we will review them while you shop. We offer cash on the spot or store credit for the items we accept.
What is your return policy for in-store and online purchases?
We want you to love your find! Items can be returned within 7 days of purchase with the original receipt and tags attached for a full refund in the original form of payment. All clearance items are final sale.
Do you offer shipping for online orders?
Yes, we offer flat-rate shipping across the United States. Orders are typically processed and shipped within 1-2 business days from our Burnsville, MN location.
How do I know the luxury handbags are authentic?
Authentication is our top priority. Every designer handbag we receive undergoes a rigorous multi-point inspection process by our experienced staff and, when necessary, third-party authentication services to ensure 100% authenticity.
What sizes do you carry?
Clothes Mentor Burnsville is proud to be inclusive. We carry a wide variety of women's fashion in sizes 0-26, including petite and maternity wear.
Do I need an appointment to sell my clothes?
No appointment is necessary! We buy items every day on a first-come, first-served basis up until one hour before the store closes.